I've heard many different stories about this company. It seems to be half and half, half got just what they wanted and the other half was completely disappointed in their purchase. Have any of you used this? If so, was it good service and everything?

I purchased two pair of glasses from Zenni Optical (zennioptical.com). When I recieved them I found that one pair was good while the other pair was distorted in the right lens. I immediately called the Zenni Optical (zennioptical.com) customer service and was informed that I needed to return the defective pair for inspection. I promptly returned Zenni Optical (zennioptical.com) as instructed. After not receiving a response for approximately three weeks and not receiving any answers from phonecalls to Zenni Optical (zennioptical.com)customer service, I received and email stating that the glasses were not defective and I would need to pay $4.95 to have them shipped back to me or be refunded only 50% of the purchase price. I immediately Zenni Optical (zennioptical.com) called customer service inquiring about the email and they said the same thing. Once I mentioned that the other pair I received was fine, Zenni Optical (zennioptical.com) seemed confused and requested that I respond to the email. After responding with this information, Zenni Optical (zennioptical.com)requested that I send back my GOOD pair so that they could compare. When I asked for another alternative due to the fact that I am wearing the other pair and need them to see, Zenni Optical (zennioptical.com) would not do anything and again said that I could pay $4.95 to have them shipped back to me (as is) or I could be refunded 50% of the purchase price. Needless to say, after being both patient and cordial and dealing with this situation for over a month, I informed Zenni Optical (zennioptical.com) that I would be complaining about their business and would not be a customer in the future. I hope to receive my 50% refund, but I have my doubts. Basically, Zenni Optical (zennioptical.com) took approximately $25 and I received nothing in return. Never choose ZENNI OPTICAL